Policy

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Product Warranty

At Rogue Off-Road, we stand behind the quality of every part and accessory we sell. All products are covered by the manufacturer's warranty, which varies by brand and product type. Rogue Off-Road does not offer its own extended warranty, but we will assist you with any warranty claim directly with the manufacturer.

Warranty Coverage Includes (depending on brand)

  • Defects in materials or workmanship under normal use
  • Manufacturer-approved installation and operation
  • Replacement or repair (at manufacturer discretion)

Warranty Does Not Cover

  • Improper installation or misuse
  • Damage from accidents, racing, or off-road impact
  • Normal wear and tear or cosmetic damage
  • Labor, shipping, or downtime costs associated with warranty replacements
If you believe you have a warranty claim, please contact us first at info@rogueoff-road.com. Include your order number, photos of the product, and a description of the issue. We'll help you initiate a claim with the manufacturer and guide you through the process.

Returns & Exchanges

We want you to be 100% satisfied with your purchase. If you need to return or exchange an item, please review the following policy:

Eligibility

  • Returns must be requested within 30 days of delivery
  • Items must be unused, uninstalled, and in original packaging
  • A Return Merchandise Authorization (RMA) number is required before sending any item back

Restocking Fees

  • A 15–25% restocking fee may apply depending on the manufacturer's policy
  • Original shipping costs are non-refundable

How to Start a Return

  1. Email info@rogueoff-road.com with your order number and reason for return.
  2. We'll reply with an RMA number and return instructions.
  3. Ship the item using a trackable method to the address provided.
  4. Once received and inspected, we'll process your refund or exchange.

Refund Timing

  • Refunds are typically issued within 5–10 business days after inspection approval
  • Refunds are made to the original payment method

Non-Returnable Items

  • Electrical components, lighting, or wiring once opened
  • Custom-made or special-order items
  • Clearance or "scratch & dent" products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 business days of delivery. Include clear photos of the packaging and item, and we'll arrange for replacement or correction as quickly as possible.

Installation & Fitment Disclaimer

Many off-road and aftermarket parts require professional installation. Rogue Off-Road is not responsible for damage caused by improper installation, misuse, or modification. Always verify fitment and compatibility before installation.

Need Help?

If you have any questions about your order, return, or warranty, our team is here to help.

1032 N. Jackson St, Jacksonville, TX
Mon–Fri, 8 AM – 5 PM CST
Ride with confidence

Parts backed by real support.